Privacy Policy

1. Introduction

CA CUE Global Consulting LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://cacueglobal.com, use our services, or communicate with us.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

2. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you visit our website.

2.1 Information You Provide Directly

When you interact with us, we may collect the following personal information:

• Contact Information: First name, last name, email address, phone number
• Demographic Information: Country of residence, applicant type (domestic or international)
• Academic Information: Current education level, desired program level, field of study, institutions of interest
• Application Details: Institutional preferences, scholarship interest, enrollment goals, and additional notes you provide
• Communication Content: Messages sent through our contact form, service inquiry form, chat assistant, email, or social media

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type, and screen resolution
• Usage Data: Pages visited, time spent on pages, referring URLs, and navigation patterns
• Technical Data: IP address, general geographic location (city/country level), and language preferences
• Cookies and Similar Technologies: Session cookies for site functionality and preference cookies for theme settings (e.g., light/dark mode)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your intake forms, prepare personalized guidance packages, and provide the educational consulting services you have requested
• Communication: To respond to your inquiries, send onboarding packets, deliver service materials, and provide updates about your service engagement
• Research: To conduct university and program requirement research, scholarship identification, and application deadline compilation on your behalf
• Website Improvement: To analyze website usage patterns, improve site functionality, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Customer Support: To provide assistance through our chat assistant, email, phone, and social media channels

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party tools and platforms we use to operate our website and deliver services (e.g., web hosting, email delivery, payment processing). These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• Payment Processing: When you make a payment, your payment information is processed securely by our third-party payment processor. We do not store your credit card or bank account details on our servers.
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly, including session management and security features
• Preference Cookies: Store your preferences such as theme selection (light/dark mode) to personalize your experience across visits
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve its content and usability

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some website functionality.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Secure transmission of data using industry-standard encryption (SSL/TLS)
• Access controls limiting who within our organization can view personal data
• Secure storage of client records and service materials
• Regular review of our data handling practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard safeguards.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Service Engagement: For the duration of your service period (typically two months) and any follow-up period
• Post-Service Records: For a reasonable period after service completion to address any follow-up questions or disputes
• Legal Obligations: As required by applicable law or regulation
• Inquiry Records: Contact form and chat messages are retained for customer service and quality improvement purposes

You may request deletion of your personal data at any time by contacting us (see Section 11).

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request a copy of your data in a structured, commonly used format
• Objection: Object to certain processing of your personal information
• Withdrawal of Consent: Withdraw your consent for data processing at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe, typically within 30 days.

9. International Users

CA CUE Global Consulting is based in the United States and our services are directed at applicants to U.S. educational institutions. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and offices are located.

By using our services, you consent to the transfer of your information to the United States. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete such information from our records.

For applicants between 13 and 18 years of age, we recommend that a parent or legal guardian review this Privacy Policy and supervise the use of our services.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@cacueglobal.com
• Phone: +1 800 399 9589
• Website: Contact Page

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.